Refund Policy

1. Overview

At GenEdge Academy, we are committed to providing high-quality educational content and an exceptional learning experience. We understand that sometimes a course or subscription may not meet your expectations, and we want to ensure your satisfaction.

This refund policy outlines the terms and conditions under which refunds may be granted for our services.

2. 30-Day Money-Back Guarantee

2.1 Eligibility Requirements

To be eligible for a refund under our 30-day guarantee:

• Your request must be submitted within 30 days of your initial purchase
• You must not have completed more than 25% of any course content
• You must not have downloaded or accessed premium resources
• Your account must be in good standing with no violations of our terms

2.2 What's Covered

The 30-day guarantee covers:

• Monthly and annual subscription plans
• Individual course purchases
• Course bundles and learning paths
• Premium features and add-ons

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Log into your GenEdge Academy account
2. Go to the "Support" or "Help" section
3. Submit a refund request with your order details
4. Provide a brief explanation for your refund request
5. Wait for our team to review your request (typically 2-3 business days)

3.2 Required Information

When submitting your refund request, please include:

• Your full name and email address
• Order number or transaction ID
• Date of purchase
• Reason for the refund request
• Any additional context that may help us understand your situation

3.3 Review and Processing

Our customer support team will review your refund request within 2-3 business days. We may contact you for additional information if needed.

4. Refund Methods and Timeline

4.1 Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card (5-10 business days)
• Digital Wallets: Refunded to the original wallet (2-5 business days)
• Bank Transfers: Refunded to the original bank account (7-14 business days)
• UPI: Refunded to the original UPI ID (2-5 business days)

4.2 Processing Timeline

Once your refund is approved:

• Refund processing begins immediately
• You'll receive an email confirmation
• Funds typically appear in your account within 5-14 business days
• Processing time may vary depending on your bank or payment provider

5. Exceptions and Limitations

5.1 Non-Refundable Items

The following items are not eligible for refunds:

• Courses completed beyond 25%
• Downloaded premium resources and materials
• One-on-one mentoring sessions that have been conducted
• Custom learning paths that have been created
• Enterprise plans after the first 30 days

5.2 Circumstances Where Refunds May Be Denied

Refunds may be denied in the following cases:

• Violation of our Terms of Service
• Fraudulent activity or abuse of our refund policy
• Multiple refund requests for the same content
• Sharing account credentials with unauthorized users
• Attempting to circumvent our payment systems

6. Special Circumstances

6.1 Technical Issues

If you experience technical difficulties that prevent you from accessing our platform, we'll work with you to resolve the issue. If the problem cannot be resolved within a reasonable time, we may offer a refund or credit.

6.2 Course Quality Issues

If you believe a course doesn't meet the quality standards advertised, please contact our support team. We take quality seriously and will investigate any legitimate concerns.

6.3 Subscription Cancellations

You can cancel your subscription at any time. Cancellations take effect at the end of your current billing period, and no refunds are provided for unused portions of the current period.

7. Contact Information

For refund requests or questions about this policy, please contact us:

8. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.